How To Use A Single Metric To Run Your Startup? (TOP 5 Tips)

What are the key startup metrics to track?

  • Startup CEOs and founders (whether or not the startup was successful) can offer useful advice to help you identify your company’s key startup metrics. We pulled from our own experience and the experience of other startup executives to build this list of 16 KPIs you should be tracking to help your business succeed. 1. Activation Rate

How do you gauge a startup?

Here are five steps to take on a regular basis to assess the success of your start-up.

  1. Measure Everything, Even the Weird Stuff.
  2. Set a Baseline for Everything You Measure.
  3. Set Some Smart Goals.
  4. Interpret the Data and Make Adjustments.
  5. Be on the Lookout for New Things to Measure.

What 2 3 key metrics are critical for your startup?

Relevant metrics you should measure:

  • Gross Merchandise Volume (GMV)
  • Compounded Monthly Growth Rate (CMGR)
  • Retention Rate (Customer / User)
  • Customer Acquisition Cost (CAC)

What is the most important metric for a startup?

1. Customer Acquisition Cost (CAC) Basically, the cost of acquiring a new customer. Customer acquisition cost CAC is one of the most important growth metrics for an early and growing startup company since customers are the ones generating revenue.

What is single metric?

The One Metric That Matters (or OMTM) is a single number that you care the most about at the current stage of your startup. First, let’s understand a bit more about the OMTM, then talk about what makes a good metric, and finally how to pick the right number to focus on.

What metrics do VCS use?

Nine Venture Capital Metrics to Determine Fund Health and Performance

  • Multiple on Invested Capital (MOIC)
  • Gross Total Value to Paid-In Capital (Gross TVPI)
  • Net Total Value to Paid-In Capital (Net TVPI)
  • Residual Value per Paid-In Capital (RVPI)
  • Distributions per Paid-In Capital (DPI)

What are key metrics?

Key Metrics are the tactical initiatives you and your web team identify for your website. These are the types of visitor actions that are helping your organization reach its overall objectives, whether that is lead generation, digital engagement, or customer satisfaction.

What are SaaS metrics?

SaaS (software-as-a-service) metrics are benchmarks that companies measure in order to establish steady growth. Like traditional KPIs, SaaS metrics help businesses gauge the success of their organization and effectively prepare themselves for a stable economic future.

What are the five key metrics?

The 5 Key Metrics Every Business Needs to Track

  • Customer acquisition cost. Customer acquisition cost (CAC) is simply the total expenses you spend to turn somebody into a buyer, divided by the total number of buyers.
  • Customer churn.
  • Net promoter score.
  • Employee net promoter score.
  • Customer satisfaction score.

What is CAC in startup?

Startup Metric #1 Customer Acquisition Cost (CAC) CAC is the metric that matters the most if you are in the early stages of your startup growth because if you want to survive you need users. But it costs money to acquire customers. A high CAC cost means you are spending too much money to acquire new customers.

What are metrics used for?

Metrics are measures of quantitative assessment commonly used for comparing, and tracking performance or production. Metrics can be used in a variety of scenarios. Metrics are heavily relied on in the financial analysis of companies by both internal managers and external stakeholders.

What metrics will you use while managing a project for a start up?

If you are just beginning to measure performance, get started with these 10 project management metrics to propel success:

  • Productivity.
  • Gross Profit Margin.
  • Return on Investment (ROI)
  • Earned Value.
  • Customer Satisfaction.
  • Employee Satisfaction Score.
  • Actual Cost.
  • Cost Variance.

How do you judge success of a startup?

Here are just a few methods of measuring business performance at your company:

  1. Look At Your Business’s Financial Statements.
  2. Check Customer Satisfaction.
  3. Average How Many New Customers You Get.
  4. Conduct Performance Reviews.
  5. Stay Current On The Market.
  6. Assess Your Own Expectations.

Why are some customer needs difficult to map to a single metric?

Why are some customer needs difficult to map to a single metric? A team may not always be able to map a customer need to a single metric more for practical rather than theoretical reasons. To be useful, the metrics must be easy to evaluate. Certain metrics are easy to evaluate (mass, length, temperature, etc.)

Don’t Let a Single Metric Drive Your Business

To grasp the complete picture, look at a constellation of data,”> says the HBR staff. Single metrics are unable to adequately represent the complicated nature of your company’s operations. If you focus on a single headline statistic at the expense of all others, you will certainly overlook a large number of individuals and priorities. Furthermore, you’re likely to suffocate your own development. Instead, you should consider a constellation of metrics that are primarily concerned with the assessment of three things: quantity, quality, and overall efficiency.

When it comes to committing resources and making investments — or trade-offs — they become a shorthand language within the organization.

Although it is important to understand and periodically reevaluate the link between quantity, quality, and efficiency, doing so is essential to more completely understanding your business – and to being adaptable.

When used properly, metrics are one of the most effective tools for helping individuals understand how their job contributes to the success of the company.

  • That is something we are all aware of.
  • Whenever you give top priority to a single number at the expense of all others, you will almost always leave out a large number of persons and priorities.
  • When I worked at Airbnb, I was in charge of product management, user experience design and engineering teams, as well as data science teams.
  • As a result, it took a constellation of KPIs to capture what the company needed to expand and how each team might contribute to its success.

What is the One Metric That Matters? (+4 steps to find your OMTM)

The notion of the ‘One Metric That Matters’ (OMTM) is extremely essential in the field of Growth Hacking. Every growth hacker or growth team should work with an OMTM as their daily focus to maximize their effectiveness and efficiency. In this post, I’ll explain what the One Metric That Matters (OMTM) is, how to calculate your OMTM, and what you should do with it once you have it.

What is the One Metric That Matters (OMTM)?

A growth hacker or a growth hacking team’s ‘One Metric That Matters’ (abbreviated: OMTM) is a single metric that serves as the only focus of their daily work as a growth hacker or growth hacking team. Every marketing effort must contribute to the increase of this figure, which is why it is known as the ‘One Metric That Matters.’ According to the team, the OMTM is the figure on which the most significant influence on growth will be realized within the next 2-4 months. Alistair Croll introduced the OMTM idea in his book Lean Analytics, which was published in 2013.

He has worked with a number of companies and has seen that startup owners and marketers are often sidetracked by “vanity metrics” and other figures that serve simply to divert attention away from their company’s growth.

Examples ofOne Metric That Matters

There are tens of thousands of OMTM examples to choose from. They can range from somewhat broad to quite detailed measures, with the general rule being that as a firm grows in size, it must aim towards a more and more specific statistic. Here are some One Metric That Matters examples based on the size of the company: Here are a few instances of OMTMs.

OMTM examples for Startups (50 employees)

As a startup, you are still in the early stages and should concentrate on gaining your initial traction. As a result, you should select an OMTM such as one of the following examples:

  • The number of monthly visits to the website
  • The average click-through rate from the homepage to the checkout page
  • After seven days, new consumers are more likely to stick around.

OMTM examples for Scale-Ups (50-200 employees)

Scale-Ups should have gained some momentum by this point and should therefore concentrate their efforts on certain personalities within their overall target audience. Consider one of the following instances of the One Metric That Matters:

  • The number of website visitors who come to our blog each month as a result of SEO
  • The proportion of website visitors from Germany who converted into customers
  • New, freemium clients’ retention after seven days of service

OMTM examples for Corporates (200 employees)

Larger companies and corporations should place a greater emphasis on examining little tweaks to their Pirate Funnel, such as emphasising the WOW moment or concentrating on even more particular phases inside the funnel, rather than making major changes. As a result, you should select an OMTM such as one of the following examples:

  • The number of monthly internet visits attracted to our blog via search engine optimization for a given topic
  • On the Prices page, the average click-through rate for the AddToCart Enterprise package button is 35%. After seven days, the retention of new clients is measured in relation to how fast they experience the WOW moment.

Why is using an OMTM so important?

The advantage of a One Metric That Matters is that it allows you to focus all of your time and energy on a single case, allowing you to accomplish much more in a short period of time than you would by taking many small steps across several different cases; this is an important feature of a Growth Hacker Mindset. An OMTM can be of assistance in the following ways:

  • Each individual growth hacker, as well as the whole growth team, should have a singular point of focus. Each team member understands exactly what to accomplish when they utilize an OMTM and is no longer sidetracked by other’shiny items’ in their path while using an OMTM. Results are obtained in a shorter period of time. As an alternative to zigzagging, you may now sprint in a straight line towards your objective, with the only question you need to ask in every conversation being “Does this add to our One Metric That Matters?”
  • More long-term ramifications By actively deciding what you want to change, the likelihood that you will solely concentrate your efforts on the most important aspects of your organization increases by orders of magnitude. After all, if you can concentrate on just one number for an extended period of time, it should be a good number, right?

What is the difference between One Metric That Matters versus North Star Metric?

The One Metric That Matters and the North Star Metric are sometimes used interchangeably. Because they are both focus metrics, have anything particular to do with Growth Hacking, and there is only one Northern Star, it is understandable. There are some variances between the OMTM and the North Star Metric, for example:

  • In this case, the One Metric That Matters is a figure that is only used within your growth team, but a North Star Metric is even higher above the organization and is designed to serve as a goal for the entire firm to strive towards. OMTMs can thus be used in more than one firm (for example, when there are different growth teams), but only one North Star Metric can be used per organization
  • A lot more particular, your One Metric That Matters comprises little more than one step from thePirate Funnel, but your North Star Metric must be the umbrella for your whole organization so that every business unit can constantly contribute
  • You utilize an OMTM for around 2 to 4 months before switching to another OMTM for the following months. However, until you substantially alter your company concept, your North Star Metric will remain constant. Finally, your OMTM is truly assisting you in meeting your North Star Metric goal. The growth team selects which number they should target as One Metric That Matters to contribute the most to the North Star Metric after determining what your North Star Metric is
  • After determining what your North Star Metric is, the growth team determines what your North Star Metric is.

The difference between North Star Metric and One Metric That Matters is defined as follows:

How to find your One Metric That Matters in 4 steps?

So, let’s get started with identifying your One Metric That Matters (OMTM). Involving all stakeholders at this stage is one of my most important recommendations because it allows them to (1) see what the growth team is doing, (2) understand why you have chosen this metric as a focal point, and (3) feel a sense of ownership, which allows you to work more effectively with one another in the future.

1. Discover the “bottleneck” in your Pirate Funnel

Analyzing your Pirate Funnel is the first step in creating a successful funnel. You want to concentrate your efforts on the section of your organization where you can have the greatest influence, which is frequently the part of your organization that performs the worst. Henry Ford approached the construction of automobile factories in the same manner: if a plant can install 20 engines per hour but can only paint a maximum of 10 vehicles per hour, it will be able to produce just 10 delivered automobiles per hour.

In our role as growth hackers, we use the Pirate Funnel, which divides the customer journey of our firm into six steps: Awareness, Acquisition, Activation, Revenue, Retention, and Referral (abbreviated AAARRR).

A basic program like as Google Analytics might already accomplish the task, but there are a plethora of other options available to growth hackers.

Please refer to my step-by-step post on how to locate the bottleneck in your Pirate Funnel if you want more assistance.) An illustration of how to locate your OMTM using the Pirate Funnel.

2. Determine a specific segment

This stage can be skipped if your firm is a start-up since you will most likely be able to achieve sufficient progress by concentrating on one of the six AAARRR metrics on its own. Companies with more advanced technology should define much more (see the “OMTM examples” section earlier in this article). You will become even more efficient in your use of time as a result of this. Consider how a larger organization may divide traffic based on distinct target groups, such as traffic from various nations, distribution methods, or demographics.

For example, instead of focusing on “retention” in general, you may narrow your attention on “7-day retention for freemium clients.” The greater the level of specificity you provide, the greater the influence on that measure.

3. Set a S.M.A.R.T. goal

I’m going to presume that you’re already aware with the notion of SMART objectives. I could come up with a better phrase for it, but that wouldn’t make it any more accurate. What is the significance of being S.M.A.R.T.? Because we require attention, we select a One Metric That Matters (OMTM) in this case. However, if you choose an abstract, unspecific aim while using OMTM, you will most likely find yourself distracted by a slew of chores that do not directly contribute to your OMTM. SMART goals are those that are specific, measurable, achievable, and relevant to the time being.

4. Prioritize your experiments based on your OMTM

Start working on your experiment backlog, where you will rate all of your experiments based on whether they will directly contribute to our OMTM. You will rate all of your experiments based on whether they will directly contribute to our OMTM. The term “directly” is quite significant in this context for maintaining your concentration. Unless an experiment has a direct impact on your One Metric That Matters, it is not a good idea to include it in your prioritizing at this time because you are actively attempting to enhance another metric.

You’ve now identified and defined your OMTM requirements.

What’s next? How to improve your OMTM?

Following the establishment of a north star metric as well as an OMTM, you may begin to use growth hacking strategies. As Growth Hackers, we employ the GROWS approach to accomplish this. Your OMTM is at the center of this procedure. G.R.O.W.S. (Growth Hacking) is a process for growth hacking. The procedure is divided into five steps:

  1. Consider the following questions: What might I do to enhance my One Metric That Matters
  2. Which ideas would have the most influence on my OMTM with the least amount of effort? Based on some criteria, such as PIE or BRASS, rank them in order of importance. Experiments in Brief: How might I test the most promising ideas in small groups? during the next several months
  3. Work, work, and more work: Get started right now on devising your most effective experiments. Study OutcomesImplementation Successes: Then you evaluate the outcomes of your experiments to determine if they have had a significant influence on your OMTM, and then you either execute it or conduct a new trial, or you proceed

You may learn more about this approach by reading my essay on the GROWS technique.

The ‘Squeeze Toy Test’: What to do after you’ve improved your OMTM?

The author, Alistair Croll, discusses the’Squeeze Toy Test’as a solution to the question of which OMTM to use next in his bookLean Analytics, which was the first book in which the concept of the One Metric That Matters was introduced. The “Squeeze Toy Test” is an example of how you might identify your company’s next One Metric That Matters by conducting a series of experiments.

For example, when you squeeze a squeeze toy (a rubber stress ball), every time you push in one location, additional pressure will occur in another spot, according to Alistair Croll, the designer of the invention. This is how things operate in your organization:

  • If you have just recently increased the amount of visitors to your website as a result of your earlier tests, you should now concentrate on raising your conversion rates. If you just have a small number of new customers, you will need to work hard to keep them coming back and increase your customer retention
  • Otherwise, you will be out of business. If you have only recently ensured that your website ranks higher in search engine results, you will now need to guarantee that your Lead Magnet is downloaded more regularly.

The squeeze toy in question is not my hand, but it is the same one I was referring to. (Image courtesy of Shutterstock) With the Squeeze Toy Test, you can see how your OMTM will continually alter as you work on your company’s operations. The advantage is that it clearly indicates what the next number is that has to be addressed in order to continue expanding your business even quicker.

See also:  Affiliate Marketing: Uses, Strategies, And Tips For 2021? (Professionals recommend)

Need help finding your One Metric That Matters?

In the event that you are developing a new growth plan for your firm, you may engage me as a Growth Marketing Coach or schedule a Growth Strategy Session with me. My name is Ward van Gasteren, and as one of the first growth hackers in Europe, I work with businesses of all sizes, from startups to multinational corporations, to help them advance to the next level of development. Where you need to grow, how to approach it, and what has to be stopped are all demonstrated in this video. Please get in touch with me here!

FAQ on the One Metric That Matters

In what way does a single metric make a difference? When working as a growth hacker or as a growth hacking team, the’One Metric That Matters'(abbreviated: OMTM) is the number that is utilized as your only focus in your everyday job as a growth hacker. Every marketing effort must contribute to the increase of this figure, which is why it is known as the ‘One Metric That Matters.’ What is the significance of the One Metric That Matters? The One Metric That Matters can assist you in a variety of ways, including: 1)Focus: Every growth hacker, as well as the entire growth team, must maintain a laser-like focus.

2)Clarity: As an alternative to zigzagging, you may now sprint in a straight path towards your objective, and the only question you have to ask in every conversation is, “Does this add to our One Metric That Matters?” 3)Long-term objectives: By actively deciding what you want to change, the likelihood that you will solely concentrate your efforts on the most important aspects of your organization increases by orders of magnitude.

More information may be found here.

When comparing One Metric That Matters with North Star Metric, there are four significant differences: 1) Who is it designed for, 2) what is the goal of using each number, 3) how long have you been using this number, and 4) the relationship between the two metrics Here’s a step-by-step breakdown of the points.

  1. In this blog, I provide various instances of One Metric That Matters, although the best examples of One Metric That Matters depend on the stage of your company’s growth (startup, scale-up or corporate).
  2. In order to determine your One Metric That Matters, you must go through four phases.
  3. Then you can observe which phase of your Pirate Funnel is the most restricted, because you have to concentrate your efforts there.
  4. Why is it possible for me to have more than one OMTM?
  5. Despite the fact that the term indicates contrary, it is possible to have many OMTMs in practice.
  6. The One Metric That Matters is intended to serve as a focal point for daily activity at the team level.
  7. Is it strange that my OMTM changes on a regular basis?
  8. You are continually experimenting, and sometimes your efforts are immediately effective, allowing you to modify your OMTM within 2 months of achieving your objective for which you had previously failed.

If this occurs frequently, it is likely that you should establish more ambitious goals for yourself. Wishing you success! In addition, if you have any questions, please post them in the comments section so that others can benefit from them as well.

Four reasons to use the One Metric That Matters

One of the most important factors in establishing actual focus—and having the discipline to keep it—is having a clear vision. Despite the fact that you may succeed if you are not focused, it will be by chance. You’ll spend a lot more time aimlessly roaming around, and the lessons you acquire will be more unpleasant and difficult to get. If there is one key to success for a company, it is the ability to maintain focus. Myopia is not synonymous with concentration. From the day you wake up with an idea through the day your business is sold, we’re not arguing that one statistic should be your primary concern at every stage of the process.

Simply said, Lean Startup is all about getting you to focus on the right thing at the right time with the correct mentality, and that’s what it’s all about.

Learn faster. Dig deeper. See farther.

Eric Ries, author of The Lean Startup and a pioneer of the Lean Startup movement, discusses three engines that drive company growth: the sticky engine, the viral engine, and the paid engine. The sticky engine is the engine that keeps customers coming back for more. His warning is that while all successful businesses will eventually employ all three engines, it is advisable to concentrate on one engine at a time to maximize results. Make your product sticky for its core consumers, then utilize it to spread virally, and finally leverage the user base to increase income.

  1. In the realm of analytics and data, this implies identifying a single indicator that is extremely significant for the stage of your business that you are now in throughout the development process.
  2. The OMTM is the one number that you are entirely focused on above everything else at this point in your career path.
  3. You’ll always be tracking and reviewing a large amount of numbers.
  4. Others will be saved for future use, such as when it’s time to convey the company’s history to an investor or to create an infographic, and will be used as needed.
  5. But don’t let your capacity to keep track of so many things get in the way of your work.
  6. Identifying your One Metric That Matters is critical early on in your project’s development.
  7. In addition, you’ll have a team to which you may allocate metrics, which is important.
  8. As advisers and investors at Year One Labs, one of the litmus tests for us was the clarity with which a team defined and monitored its OMTM, and how well they did so.
  9. The fact that they didn’t know what it was, that it was the incorrect measure for their stage, that it was one of multiple metrics they were tracking, and that they didn’t know what the current number was told us that something wasn’t quite right.
  10. It’s important to remember that the One Metric That Matters shifts throughout time.
  11. When you’re concentrating on client retention, you can be looking at churn and experimenting with price, features, and enhancing customer service, among other things.

The OMTM fluctuates based on where you are in the process, and it can change quite fast in some instances. Here are four compelling arguments for why you should utilize the One Metric That Matters:

  1. Eric Ries, author of The Lean Startup and a pioneer of the Lean Startup movement, discusses three engines that drive company growth: the sticky engine, the viral engine, and the paid engine. The sticky engine is the engine that keeps customers coming back to your website. While all successful businesses will eventually employ all three engines, he advises that it is best to concentrate on one engine at a time. For example, you may make your product sticky for its core customers, then utilize it to spread virally, and then leverage the user base to increase income. Having a clear focus is essential for success. Choosing a single measure that is extremely significant for the phase you are presently going through in your company is what this implies in the realm of analytics and data. This is referred to as the One Metric That Counts (OMT) (OMTM). For your present stage, the OMTM is the only number on which you are entirely focused above all others. When you’re verifying an issue, looking at customer lifetime value (CLV) isn’t particularly useful
  2. But, as you get closer to product/market fit, it can be the ideal measure to focus on. In order to stay organized, you’ll need to track and examine a variety of different things at the same time. Certain KPIs are critical, and you’ll measure and report on them on a daily basis. These are known as key performance indicators (KPIs). Others will be saved for future use, such as when it’s time to convey the company’s history to an investor or to create an infographic, and will be retrieved as needed. The use of technologies such as Geckoboard, Mixpanel, Kissmetrics, Totango, Chartbeat, and others makes it quite simple to set up and manage instrumentation nowadays. Try not to be distracted by the fact that you can keep track of so many things. Make sure to capture everything, but keep your attention on the most critical things! The most important thing to do early on is to identify your One Metric That Matters (OMM). The need to focus on more KPIs will arise later on when your business grows in size, and you will have the means and knowledge to do so. Additionally, you will have a team to which you can allocate metrics, which is quite important. Your operations manager could be concerned with uptime or latency, while your call center might be concerned with the average time spent on wait, among other metrics. We at Year One Labs used the clarity with which a team defined and monitored its OMTM as one of the litmus tests for us as advisers and investors. The fact that it was on the tip of their tongues and coincided with their present stage of development was a positive sign. Something wasn’t quite right if they didn’t know what it was, if it was the wrong measure for the stage they were in, if they had many metrics, or if they didn’t know what the current number was. It is possible to do more controlled tests in less time and compare the findings more efficiently by using the OMTM method. You should keep in mind that the One Metric That Matters is subject to change throughout time. OMTM may be connected to which acquisition channels are the most effective or the conversion rate from signup to active user when you’re primarily concerned with recruiting users (and converting them into customers). In order to improve client retention, you may want to look at churn and experiment with price, features, and customer service, among other things. The OMTM fluctuates based on where you are in the process, and it may change quite fast in some circumstances, as well. Here are four reasons why you should utilize the One Metric That Matters to evaluate your organization:

Drawing lines in the sand

Knowing which measure to concentrate on isn’t sufficient. Also, you must draw a line on the sand to indicate your position. Let’s imagine you’ve determined that “New Consumers Per Week” is the most important statistic to track because you’re experimenting with different methods of getting customers. That’s understandable, but it doesn’t address the actual question: how many new consumers do you require each week? In other words, how many new customers each week (per acquisition channel) do you believe constitutes a level of success that allows you to double down on user acquisition and go on to the next phase in the process, according to your estimation?

  • You’ll have to start again from scratch if you don’t strike your target on the first attempt.
  • Many startups have struggled with this issue, as we have seen.
  • Unfortunately, this means that it might be difficult to determine what to do when an experiment has been done successfully.
  • And, if your efforts are wildly effective, you will be made aware of this as well.
  • However, most experiments wind up smack in the thick of things, in the center of things.
  • Was it a sufficient amount of success to allow you to continue, or did you need to go back and do some further experiments?
  • When it comes to the subject of what success looks like, there are two correct responses.
  • If you know that you need 10 percent of your users to join up for the premium version of your site in order to accomplish your business goals, then that is the amount you should utilize as your objective.
  • It will not provide you with the precise information you want.
  • By having an understanding of the industry’s baseline, you may anticipate what will probably happen and compare yourself to it.
  • Later in the book, we’ll discuss various industry benchmarks that you could find useful in your own work.

The squeeze toy

Identifying which measure to emphasize is not sufficient in and of itself. On addition, you must draw a line in the sand. Take, for example, the decision that “Various Customers Per Week” is the most important measure to track since you’re experimenting with new methods of collecting clients. Though reasonable, this does not provide a solution to the fundamental question: how many new consumers do you require each week? In other words, how many new customers each week (per acquisition channel) do you believe constitutes a level of success that allows you to double down on user acquisition and go on to the next phase in the process, based on your experience?

  • Moreover, if you fail to hit the target, you must go back to the drawing board and try again.
  • Many startups have struggled with this issue, as we have witnessed first hand.
  • Unfortunately, this implies that it might be difficult to determine what to next once an experiment has been done successfully.
  • And, if your efforts are wildly effective, you will be made aware of this as well.
  • Yet the majority of the time, tests land smack in the thick of everything.
  • Was it a sufficient amount of success to allow you to continue, or did you need to go back and try some new things?
  • To the issue of what success looks like, there are two correct responses.
  • For example, if you know that you need 10 percent of your users to join up for the premium version of your site in order to accomplish your business goals, that is the percentage you should utilize.
  • The information provided will not be precise.
  • The ability to recognize an industry baseline implies you may anticipate future events and make comparisons with your own performance against the benchmark.

It’s an excellent place to start if you don’t have any other information at hand. The rest of the book will provide you with a list of industry benchmarks that you may find useful.

  • For example, you may have maximized the number of enrollments in your gym and done everything you could to maximize revenues—but now you need to concentrate on cost per client in order to make a profit. For example, you may have boosted visitors to your website, but you now need to enhance conversions. For example, you may have the foot traffic in your coffee shop that you’ve always wanted—but now you need to convince customers to buy many cups of coffee rather than just using your Wi-Fi for hours on end.

Expect your existing OMTM to be replaced by something else. And be prepared for that adjustment to reveal the next piece of information you require to grow a better business more quickly.

One Metric That Matter

The notion of relying on a single indicator to guide the operation of a company Written by Pavel and last updated more than a week ago Managers employ a wide range of tools and methods to collect information on everything that occurs in their company, from lead generation to customer satisfaction and everything in between. How can we narrow our attention to the most pressing issues? The answer has something to do with OMTM, which is a single statistic that is quite essential depending on where a firm is in its growth.

OMTM should be the sole measure that you care about at any given moment of time, regardless of the stage of your startup’s development.

Why do managers need the One Metric That Matters in the first place?

  1. OMTM provides a solution to your most pressing query. The most significant question concerns the identification of the most risky regions of your company’s operations. This question can only be answered with the help of OMTM
  2. OMTM drives you to set clear objectives. After you’ve identified the primary issue that you want to address, you’ll need to create some objectives. Try to be honest with yourself about why you’re doing it, and don’t set unrealistic expectations for your performance. OMTM is a motivating element that encourages you to create goals and examine your performance in an honest and open manner
  3. OMTM helps to concentrate the entire organization. It is preferable to take the risk of over-focusing rather than throwing stats at the wall and hoping for the best. Place the OMTM in the center of the room, where it is physically visible to everyone at all times
  4. The OMTM encourages a culture of experimenting. The necessity of experimenting has been demonstrated by the Lean Startup movement. You may use the One Metric That Matters to aid in the instillation and inspiration of an experimental culture throughout your firm.

There are three factors you may utilize to assist you in selecting your OMTM:

  • The industry in which you work
  • The stage of development at which your startup is at
  • The target audience

There are also some guidelines for what constitutes an appropriate measure.

1. What business are you in?

There are a few key performance indicators (KPIs) that corporations measure, and they are generally defined by the company’s overall aim. Online companies are mostly transactional, collaborative, SaaS-based, media- or game-centric, and they are also becoming app-centric. In reality, no organization can be categorized into a single category.

2. What stage are you at?

A second method of dividing up the OMTM is to analyze the stage in which your startup is currently operating. Right away, you’ll need to generate interest in order to attract people to join up for your mailing list, MVP, or whatever else you’re offering. This is typically referred to as a “long funnel,” and it records which proponents, campaigns, and media outlets lead traffic to you, as well as which of those are the most effective for your objectives (for example, mailing list enrollment).

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3. Who is your audience?

When thinking about OMTM, you need also consider the individual for whom you are measuring it, as well as the audience for whom you are communicating. Some of the information you give internally will not be useful at a board meeting, and some of the metrics the media will report on will be purely for show and will not help you develop your firm or establish product/market fit, for example. What is the best way to put OMTM to work? Easy. As your company grows, it may become practical to delegate responsibility for specific KPIs to other members of your team as the company grows.

  • GIST Planning is a multi-tiered and iterative planning technique that was developed by GIST. Word-of-mouth marketing is a very successful strategy of acquiring new customers. Product/Market Fit is a specialized statistic for measuring how well a product conforms to the market.

The One Metric That Matters – Lean Analytics Book

Another thing Ben and I have spoken about a lot is the notion of the One Metric That Matters (OMTM) and how to narrow in on what is important. Founders are like magpies, swooping down on the newest and most exciting item they can find. Many of us use a pivot as a tool to manage chronic attention deficit hyperactivity disorder (ADHD) rather than as a means of iterating over ideas in a logical manner. That is, it is preferable to take the risk of over-focusing (and so missing a secondary metric) than it is to throw metrics at the wall and hope one of them would stick (the latter is whatAvinash KaushikcallsData Puking.) That doesn’t rule out the possibility of having a single measure that you care about from the moment you get an idea to the day you sell your company.

This concentration will be greatly aided by communicating it to all of your stakeholders, including workers, investors, and even the media.

To help you pick your OMTM, consider the following three factors: the type of business you’re in, the stage of your startup’s growth, and your target audience. In addition, there are certain broad guidelines regarding what constitutes a good metric.

First: what business are you in?

We’ve discovered that there are only a few large business model Key Performance Indicators (KPIs) that companies track, and that these KPIs are largely dictated by the company’s overall goal. Online companies are mostly transactional, collaborative, SaaS-based, media- or game-centric, and they are also becoming app-centric. I’ll explain further.


Someone purchases something in exchange for something else. It is all about conversion rates, shopping cart size, and cart abandonment on transactional websites. Anybody who has used web analytics before is acquainted with the transaction funnel shown above. But to be relevant today, information must be organized in a funnel that combines sources, email stats and social media effect. Companies such as Kissmetrics and Mixpanel are actively promoting this at the moment, among other things.


Someone else casts votes, makes comments, or generates material on your behalf. Collaboration is measured in terms of the volume of excellent material against bad content, as well as the percentage of people that are lurkers versus providers of content. This is an engagement funnel, and we believe it should resemble Charlene Li’s engagement pyramid in appearance and function. The level of collaboration varies greatly from one location to the next. Consider the case of two businesses that are on opposing ends of the spectrum.

An pornographic site, on the other hand, is likely to have a low sign-in rate since the content is intensely personal, and no one wants to provide their email address to a site they may not trust.

Each of them indicates a different level of participation on the part of the user, and each section represents a distinct lifetime customer value.


Because of their high productivity with your system, someone does not churn or quit their membership with your company. SaaS is all about time-to-complete-a-task, service level agreements (SLAs), and recent usage; and, maybe, uptime and SLA reimbursements. Totango (which forecasts attrition and upsell for SaaS) and uptime transparency sites such as Salesforce’s are also instances of this type of behavior. There are several studies that demonstrate a significant link between site performance and conversion rates; thus, entrepreneurs who ignore this information do so at their peril.


An affiliate link, pay-per-click ad, or banner is clicked on by a visitor. Time on page, pages per visit, and clickthrough rates are all important metrics in media. That may seem rather straightforward, but the wide range of income models can make things more complicated.

The affiliate URL rewriting approach used by Pinterest, for example, mandates that the site take into consideration the possibility that someone would actually purchase anything, in addition to the percentage of clickthroughs (see also thisWSJ pieceon the subject.)


Players must pay to get more material, time saves, extra lives, in-game currency, and other features in video games. Average Revenue Per User Per Month and Lifetime Average Revenue Per User are important metrics for game entrepreneurs (ARPUs). Companies like as Flurrydo a great deal of work in this area, and many application developers write their own programming to accommodate the way their games are utilized by their customers. Game makers must walk a tight line between providing appealing content and generating revenue through in-game purchases.


Users purchase and install your program on their mobile device or computer. The number of users, the proportion of users who have loaded the most current version, uninstalls, sideloading versus the appstore, ratings, and reviews are all included in the app’s statistics. While High Score House and Localmind were in Year One Labs, Ben and I seen a lot of this firsthand with them. Although it is related to SaaS, there are enough distinctions that it warrants to be classified as a separate category.

An increase in the number of downloads elevates the visibility of an application in the App Store.

This increases the exposure of the program, which in turn leads to the acquisition of real users.

It’s not that simple

No organization should be lumped into a single category. When acquiring new users, a game developer is concerned with the “app” KPI, and when retaining existing users, the “game” or “SaaS” KPI; when converting customers, Amazon is concerned with “transactional” KPIs, but also with “collaboration” KPIs when gathering feedback. Some “blocking and tackling” indicators are also essential for any businesses (and many of these are recorded in lists such as Dave McClure’sPirate Metrics, which is available online).

  • The viral coefficient (how successfully your users become your marketers)
  • The traffic sources and the efficiency of the campaign (the SEO stuff, measuring how well you get attention.)
  • Sign-up rates are high (how often you get permission to contact people
  • And the related bounce rate, opt-out rate, and list churn.)
  • Engagement (the amount of time it has been since consumers last utilized the product)
  • And churn (how fast does someone go away). In a recent article on “Little Data,” Peter Yared did an excellent job of illustrating why this is so. Infrastructure Key Performance Indicators (cost of running the site
  • Uptime
  • Etc.) This is significant since it has a significant influence on conversion rates
  • Nonetheless,

Second: what stage are you at?

A second method of dividing up the OMTM is to analyze the stage in which your startup is currently operating.

Attention, please

You’ll need to generate interest right away in order to attract folks to join up for your mailing list, MVP, or whatever you’re offering. This is typically referred to as a “long funnel,” and it records which proponents, campaigns, and media outlets lead traffic to you, as well as which of those are the most effective for your objectives (mailing list enrollment, for example.) We performed a lot of this when we published the book a few weeks ago, utilizing, Google Analytics, and Google’s URL shortener, to name a few tools.

What do you need?

Then there’s the matter of need discovery. However, while this is more qualitative in nature, factors such as survey completion rates, which fields are not being replied, the most popular replies, and so on; as well as which messages create the most attention and conversation are quantifiable metrics to keep an eye on. “How many qualitative surveys did I do this week?” is a question that will come up for a lot of entrepreneurs.

On a somewhat separate note, the number of matched hits for a given topic or phrase (for example, LinkedIn results for attorneys within 15 kilometers of Montreal) might provide insight into the size of your potential interview audience.

Am I satisfying that need?

We need to determine whether we’ve found an MVP that meets the needs of our customers. Metrics such as amplification (how many times does someone tell their friends about it?) are relevant. Net Promoter Score (would you tell your friends about it) and Sean Ellis’ One Question That Matters (from—”How would you feel if you were unable to utilize this product or service anymore?) are both important metrics to track. Companies like as Indiegogo and Kickstarter are becoming increasingly popular as means to launch, raise funds, and test a concept all at the same time, and we’ll be looking at what works in those environments in the book.

We’re also talking with the people behind Pen Type A about their experiences (and I’m currently holding a brand new pen from them, which is just gorgeous).

Am I building the right things?

Then there’s the matter of feature optimization. At the time of deciding what to construct, we must consider factors such as how much a new product is being utilized, and whether or not the addition of the function to a certain cohort or segment affects things like registration rates, time spent on the site, or other metrics. In fact, it’s an experimental measure; certainly, the business key performance indicator (KPI) is still the most important—but the OMTM indicates how well a test is going.

Is my business model right?

There’s something called business model optimization. What happens to our key performance indicators (KPIs) when we modify a component of the service (charging by the month rather than by the transaction, for example)? This is about whether you have the ability to expand or employ, as well as if you are seeing the organic growth you anticipated. Later on, many of these key performance indicators (KPIs) are transformed into accounting inputs, such as sales, margins, and so on. These are topics that Lean does not often address, but they are critical for larger, more established firms that have identified their product/market fit, as well as for intrapreneurs who are attempting to persuade more risk-averse stakeholders inside their organization.

Third: who is your audience?

Taking into consideration the individual for whom you are assessing your OMTM is a third approach to think about it. You want to make sure that your message is tailored to your target demographic. Some of the information you give internally will not be useful at a board meeting, and some of the metrics that the media will report on will be purely for show and will not help you develop your firm or establish product/market fit. Audiences for a startup may include the following:

  • Business groups inside an organization attempting to settle on a pivot or a business strategy
  • Developers should prioritize features and include experimental validation into the “Lean QA” process. Advertisers that are optimizing campaigns in order to create traffic and leads When we’re seeking to raise money, we’re looking for investors. The use of media for things like infographics and blog articles (such as what Massive Damage accomplished)

What makes a good metric?

Consider the following scenario: you’ve considered your company strategy, the stage you’re at, and your target audience. You’re not finished yet: you need to make certain that the measure is valid. Here are some general guidelines for determining what constitutes a number that will result in the adjustments you desire.

  • A rate or a ratio is a percentage or a ratio. rather of an absolute or cumulative number, a percentage is used. When compared to other time periods, sites, or segments, the number of new users each day is superior than the overall number of users. The increase in conversion from the previous week is preferable to “2 percent conversion.” A handicap in golf is no more difficult than a golf handicap. Otherwise, people will forget about it and won’t talk about it. For “accounting” metrics, which are the metrics you use to report the business to the board of directors, investors, and the media, and which, when added into your spreadsheet, improves the accuracy of your forecasts
  • If you want to employ “experimental” measurements to improve your product, price, or market, find something that will cause you to modify your behavior considerably if you get the wrong response. Better better, come to an agreement on what the change will be before you begin collecting data.

The squeeze toy

Another essential characteristic of the OMTM is its flexibility. And there’s no better way to explain it than with the help of a squeeze toy. No, this isn’t me at all. But there are moments when I feel like this. It is vital to note that when you optimize your business to maximize one measure, something significant occurs. Squeezing it in one area causes it to bulge out in other places, just like one of the bulging stress-relief toys seen above when squeezed in one spot. That’s a good thing, by the way.

I attempted to come up with something flippant and intellectual to respond to him.

“It’s the one that’s the most messed up.” He was, without a doubt, correct.

That is exactly what concentrating on the OMTM accomplishes. You receive more value out of that statistic as a result of this squeeze. However, it also shows the next area in which you should concentrate your efforts, which frequently occurs at a critical juncture in your company’s development:

  • Consider the case where you’ve maximized the number of enrolments in your gym—but now you need to focus on cost per client in order to make a profit. For example, you may have boosted visitors to your website, but you now need to enhance conversions. For example, you may have the foot traffic in your coffee shop that you’ve always wanted—but you need more customers who would buy numerous cups of coffee rather than just using your internet for hours on end.

Expect your existing OMTM to be replaced by something else. And be prepared for that adjustment to reveal the next piece of information you require to grow a better business more quickly. With apologies to the excellentCafé Baobabin Montreal, where I am now doing just that.)

3 metrics you need to measure if you want your startup to succeed

Starting a business is a high-risk endeavor. Why? Because startups have a very high failure rate, this is a good thing. 68 percent of all new enterprises fail during the first five years of operation, according to the most recent figures available. Because of this, it is extremely vital for startup owners to monitor the appropriate metrics and communicate them with their team if they want to see their venture flourish. If you want to be successful with your business, we’ve put up three crucial indicators for entrepreneurs to track.

Why do startups fail so often?

The first and most common cause for a startup to fail is a lack of demand in the market. It is possible for a startup to be extremely inventive and efficient, but if there is no demand for their product or service, the company will not be able to exist. Due to the fact that startups typically begin with unknown clients and an unknown solution, it is critical that their quest for ‘product-market fit’ be led by the appropriate criteria. To determine if they are getting closer or further away from their aim, founders must measure the appropriate metrics in their business.

The 3 most important metrics for founders to measure

Metrics that monitor how customers interact with your product are known as usage-related metrics. Usage-related indicators assist entrepreneurs in determining how well their generated solution matches the needs of their customers. There are a variety of usage-related indicators that founders might track, but we’ve narrowed it down to the most important: Product Analytics is number one on the list. Conversion tracking is important for founders to keep track of which actions are leading to conversions.

  1. How do people interact with your product?
  2. 2.
  3. Keep an eye out for measures like 3.
  4. This implies that the Net Promoter Score (NPS) assists entrepreneurs in determining how loyal their consumers are and if it is worthwhile to invest time and money in retaining them as customers for longer durations.

Revenue-related metrics

A product’s revenue-related indicators are used to determine how much money is being generated by the product in question. It is extremely difficult for a company to survive the first few years of its existence if it does not generate income. The measures that are connected to revenue may be classified into two categories: The expense of acquiring a new customer (CAC) Value of a customer over a long period of time (CLV) The amount of money you must spend in order to attract a new client is referred to as the customer acquisition cost.

The customer lifetime value (CLV) is the profit made from a single client over the course of their relationship with the company.

Due to the fact that entrepreneurs want to grow their income, these are two extremely crucial indicators for them to track on a daily basis.

Retention-related metrics

Customers’ retention-related measures are used to determine how many customers are sticking with a firm. Because retaining a client is less expensive than obtaining a new one, analyzing the customer retention rate may assist entrepreneurs in making better business decisions and increasing their income streams. The following are the most often seen retention-related metrics: churn rate is the percentage of people who leave their jobs (customers lost over time) The lifetime worth of a customer (CLTV) Having a poor retention rate is not always indicative of the need to make significant changes to your product or service offering.

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If this is the case, you should either assess and make changes to your product or service to make it more appealing to your customers, or you could explore for another market need and consider starting a new business.

How can you use these metrics to be successful with your startup?

It is critical for entrepreneurs to track these three sorts of metrics in order to determine whether or not their firm is progressing in the correct way. If your startup’s numbers aren’t fantastic, that doesn’t always imply that the venture will fail. Maybe it will just demonstrate that changes are required, and that improvements should be executed. In general, if your business is expanding and all three of these measures are in the positive direction, it’s appropriate to celebrate your achievements.

Examples of startups that have used these metrics successfully

Twitter is an example of a firm that has grown its platform via the usage of social media. As more individuals began to use and share Twitter, the number of monthly active users grew dramatically. Twitter’s price and market worth increased in tandem with the company’s growth. They were able to do this by monitoring the appropriate metrics in order for them to be successful with their startup venture. Another example is the website Airbnb. The number of monthly active users for this firm has expanded considerably in recent years, particularly since the sharing economy has gained widespread acceptance.

Evernote is yet another example of a firm that has effectively implemented the appropriate metrics.

For the purpose of expanding and growing their firm, they even began providing services to other businesses.


If you want your company to be successful, it’s critical that you monitor the correct metrics that will help you develop and flourish with your business concept before you launch it into the market. Always keeping an eye on how things are going is an excellent habit for a founder since it allows you to take action when it’s appropriate. Avoiding failure is possible if you use the proper measures to gauge your progress.

Furthermore, it’s critical to make relevant analytics available to your whole team at all times. This will assist everyone in understanding how the firm is developing and will enable them to make the required changes to improve the situation.

Startup Metrics You Need to Monitor

You can’t enhance anything if you don’t track it. Making use of analytics at your company is an excellent method to ensure that your entire team is on the same page. David Skok, General Partner of Matrix Partners, explains it this way: “One of the greatest benefits of putting in place the correct measurements is that exposing them to individuals will naturally adjust their behavior in order to attempt to enhance the metrics.” Furthermore, the data make it very obvious what levers they may pull in order to alter performance.” In addition to assisting your team in gaining focus and progress.

During a fundraise, metrics are frequently the first thing that a potential investor will request to see.

What metrics should you measure for your startup?

We’ve outlined a few fundamental KPIs to help you get started in the correct way.

Startup Sales Metrics

A startup’s success depends on its ability to track metrics in all element of its operations, but sales metrics are particularly critical when it comes to growing the business. Sales metrics can be assessed on an individual, team, or organizational level, in most cases, according to their nature. By putting in place a robust system for tracking your sales indicators, you will be able to make more informed decisions about how to go to market.

Revenue Metrics

In a for-profit corporation, revenue is the lifeblood of the operation. It is possible to generate revenue in a variety of ways. A growing number of companies are keeping track of monthly recurring income as well as annual recurring revenue, service revenues, and other revenue streams. Subscription revenue is the most common source of income for a SaaS firm; the second type is advertising revenue (called MRR or ARR). Typically, this type of revenue comes from selling products to clients. It’s consistent and predictable, especially when you can sign customers to longer term agreements.

It is also possible to earn money through services.

The provision of these services is far less profitable and scalable than the provision of Subscription Revenue due to the high reliance on human resources required.

a combination of definition and formula

Annual Contract Value (ACV)

The ACV is defined as “the total value of the contract over a 12-month time period.” It is probable that your organization is engaged in one or more of the following activities if you are witnessing an upward trend in ACV over time (which is normally the aim).

  • Customers with a greater budget — more seats, more consumption, etc. – are being targeted. Making use of a more effective sales technique in order to persuade clients to make more investments in your goods
  • Creating a product that is always improving and adding more value to the customer base Upselling current clients in a successful manner

Increasing the value of your yearly contract will help your organization to reduce the costs associated with client acquisition.

Pipeline Value

As the name implies, the pipeline value is the sum of all active deals in your sales pipeline at any given point in time. In the case of ten transactions that are actively being sold but are in different stages of completion, you may compute the total worth of all ten deals based on their chance of completing. Let us assume that those ten transactions are all valued $100 and that they are as follows:

  • Three are new transactions with a 30 percent likelihood of closing
  • Three transactions have participated in a conference call and are interested in purchasing, with a 50 percent probability of closing
  • Four transactions have gotten a contract and are ready to be signed, with a 90 percent likelihood of closing.

In this case, the pipeline value would be $600 if there were three new deals worth $100 each worth 30% of the total value of the transaction plus three calls worth $100 each worth 50% of the total value of the deal and four contract agreements worth $100 each worth 90% of the total value of the deal. In addition, you may split this number down into separate stages. For example, in the previous case, the pipeline value of your new deals would be $90. Understanding the value of your pipeline provides you with a clear picture of the state of your present pipeline and can assist you in making future forecasting decisions.

Activity Sales Metrics

Individual sales reps and teams may be tracked using activity sales data on a daily or weekly basis, depending on the company’s needs. Some examples of activity sales metrics are the number of phone calls made, the number of emails written, the number of demos attended, and so on. Keeping track of these figures might be beneficial for a variety of reasons. The first is so that you can identify where an individual or team may be missing if they are having difficulty meeting quotas or meeting targets.

This information may be utilized to better identify where and when your clients are making purchases, hence increasing the possibility of closing a new client.

Startup Marketing Metrics

Setting up and tracking marketing analytics may be a difficult and time-consuming process. There are a plethora of metrics to keep track of. There is a lot to cover, ranging from particular campaigns to website traffic statistics. While choosing and measuring your startup’s marketing KPIs is important, doing so correctly will position your go-to-market team for success in the long run. We won’t get bogged down in the many metrics, but we will share a few of our favorites with you in the following section:

Customer Acquisition Costs

The whole total of the money spent by your company to acquire a new client, including time spent by your sales staff and marketing and advertising expenditures, is known as customer acquisition cost.” The customer acquisition cost definition is “the overall cost incurred in bringing a customer from the point of first contact to the point of purchase.” When you take the time to consider it, there is a lot that goes into obtaining a new customer.

Depending on your situation, you may be running various sponsored ads online, employing a specialized marketing team, and participating in in-person events.

Customer acquisition costs would amount to $200 in this case.

CAC may provide valuable insight into the long-term viability of your firm and marketing initiatives. Related Reading: The Nuances of Annual Contract Value Explained in Plain English (ACV)

Customer Lifetime Value

It is necessary to understand the lifetime value of your consumers in order to determine how long your customer acquisition expenditures will be sustainable over time. Customer lifetime value refers to the amount of money that a customer will spend with a business over the course of their engagement with the organization. The formula for calculating lifetime value might vary significantly based on your industry. An online software firm, for example, may have one client who pays a monthly membership price for several years (their total lifetime value), but a real estate company may only have one transaction with one consumer.


With the LTV:CAC, the two measurements discussed above are condensed into a single number that is edible and simply accessible. You just divide your client lifetime value by your customer acquisition expenditures to arrive at a final figure. Idealistically, you want this number to be higher than three. Customer lifetime value (LTV) to customer acquisition cost (CAC) is a favorable ratio in most cases (3:1). If a customer is brought in for $100, their lifetime worth should be at least $300, according to industry standards.

If your profit-to-customer ratio is one to one, this means that you are not generating any money from new customers and will soon run out of cash and close your doors for good.

Website Traffic

Regardless of the industry, almost every company nowadays has a website. Increasing the number of leads that come to your website is an excellent approach to improve your marketing and sales KPIs across the board. Having a thorough knowledge of your website traffic is a wonderful method to alter and enhance content, website text, button copy, sponsored campaigns, and other aspects of your marketing strategy and operations. You’ll want to know where your website visitors are coming from in order to improve your SEO.

Organic traffic, sponsored traffic, social traffic, referral traffic, and direct traffic are the most common types of traffic.

The following is an example of a startup website’s traffic breakdown: Following that, you’ll want to figure out which pages and content are converting the best.

You should be testing buttons and content material on your website all of the time to increase the chance of website visitors taking a certain call to action.

Startup Customer Success Metrics

As soon as you let the customer through the door, the task is far from done. Being able to keep and develop your present client base is the most straightforward method of expanding your business. It is necessary to have the appropriate metrics in place in order to maximize what is functioning effectively when it comes to your customer success activities in order to do this.

Net Promoter Score

If you’re not acquainted with NPS, it is used to assess the loyalty of a firm’s connections. There are over two-thirds of the Fortune 1000 that use it to evaluate a company, an employer, or another entity in some way. It’s likely that you’ve received an NPS survey yourself. It’s a scale from 1 to 10, with the question “How likely are you to recommend X to a friend or colleague?” as the starting point. X could represent your company, your customer service experience, an event, or anything else.

To calculate your score, divide the number of promoters by the number of detractors.

0 to 49 is considered good, 50 to 70 is Excellent and 70+ is World Class.

Customer Churn

Customer churn is defined as the percentage of customers (sometimes known as “logos”) that you lose over a certain period of time (e.g., one year). Consider the following scenario: you have ten clients and have lost two of them in the last month. In this case, the customer turnover rate would be equal to 20 percent. Keeping your attrition rate under control is a simple approach to expand your company’s reach.

Revenue Churn

Turning the tables on this, revenue churn is defined as the percentage of revenue dollars lost over a specified period of time. Let’s imagine that the eight customers who did not churn are paying $100, whereas the two customers who did quit are only paying $10, based on the example in the previous section. 2.4 percent churn rate would be achieved ($20 in churned revenue divided by $820 in total revenue) as a result of this. In the case of world-class enterprises, churn may even be negative in nature.

Customer Retention Rate

The team at HubSpot defined customer retention as follows: “Customer retention refers to a company’s ability to, you guessed it, retain customers.” Customer retention is influenced by how many new customers are gained as well as how many existing customers churn – either by canceling their subscription, not returning to purchase, or terminating a contract. The method for calculating your customer retention rate may be found in our Customer Retention Cohort Analysis template, which can be downloaded here.

Startup Operations Metrics

All metrics have an influence on the way your company functions at the end of the day.

If the indicators listed above are not in place, your company’s prospects of being in operation for the foreseeable future are extremely limited. You must maintain a thorough awareness of the financial situation of your firm on a continuous basis.

Burn Rate

To put it another way, according to Investopedia, “the burn rate is the rate at which a new firm consumes its starting capital before it generates any positive cash flow.” Burn rate is often expressed in terms of the amount of cash that the firm spends on a monthly basis.” It is critical for any early-stage business leader to keep an eye on the burn rate of their organization. It is critical to get your burn rate under control as quickly as possible if it becomes out of control. Prospective and present investors will be keeping a watch on your burn rate to ensure that you can continue to operate at your current levels in the long run,

Months of Runway

Months of runway are exactly what they sound like: the amount of months your company can operate before running out of money. In particular, this is critical for early-stage enterprises who have not yet identified their product’s market fit or are still in the early stages of product development. It is possible to calculate your remaining months of runway by taking your cash in the bank and dividing it by your net burn rate.

Revenue per Employee

When used for internal reasons, revenue per employee is not the most informative measure; however, when used to benchmark against your competitors, it may be a very useful indicator. When comparing yourself to a publicly listed software firm, many of your KPIs will not be comparable, as an example. Revenue per employee, on the other hand, allows you to break it down by the size of your company and have a benchmark to share with other employees inside the company.

Total Addressable Market

The total addressable market (TAM) is the estimated size of the market that your company has the potential to capture and exploit. In our “Total Addressable Market Templated” report, we said that TAM “helps build a picture of how huge the potential is and if the firm deserves to be venture financed.” While total addressable marketing (TAM) is not something that is tracked on a daily basis, it is crucial to have a knowledge of your addressable marketing when you are planning a fundraising campaign.

Startup Metrics Dashboards/Templates

For more information, please see our blog article and tutorial for creating your first financial model (plus, a template to help you size your potential market). Take a look at it here.

Andreessen Horowitz Startup Metrics Template

Andreessen Horowitz (a16z) is a venture capital firm that is one of the most active in the industry today. Having made investments in a variety of stages, industries, and business models, they have witnessed firsthand the lack of (and the urgent need for) standardization in the way private technology companies track metrics and present those metrics to current and potential stakeholders, among other things. However, while their well-known post, titled “16 Startup Metrics,” delves deeply into a number of great metrics for different business models – marketplaces and ecommerce, in particular – we focused this video on SaaS metrics and how companies can use Visible templates, in conjunction with other sources, to benchmark themselves against others in the market and set themselves up for successful fundraising.

Check out the video below to learn more about their metrics:

Rockstart Digital Health Accelerator Startup Metrics Template

Focus is essential for every early-stage organization, and this is no exception. Rockstart recognizes this and places the Most Valuable Metric of each firm front and center on the business dashboard. The fundamental rationale for having a single, easily accessible measure for your business is to eliminate the noise that comes with attempting to track (and act on) everything at the same time, allowing you to focus on the one item that is the most important to your success. You only have to look at any startup post-mortem to see the detrimental impact that a lack of focus can have on a firm.

There are hardware firms (such as Med Angel) and marketplaces (such as Dinst) in the inaugural Rockstart Digital Heal Accelerator class, as well as SaaS businesses (such as Mount), all of which are likely to have distinct true north criteria from one another.

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