Best Knowledge Base Software You Should Consider Using? (TOP 5 Tips)

The best knowledge base software

  • Slite – The perfect communication tool for remote teams.
  • ZenDesk.
  • HelpJuice.
  • Atlassian.
  • HelpCrunch.
  • Document360.
  • HubSpot Service Hub.

Who has the best knowledge base?

The 10 Best Knowledge Base Examples

  • Lyft. Lyft probably has one of the most famous knowledge bases.
  • Canva. Canva is an online graphics design platform that’s become popular among marketers.
  • HubSpot Academy.
  • Asana.
  • Rail Europe.
  • Dropbox.
  • Shipt.
  • MailChimp.

What is a good knowledge base?

A knowledge base is a library of information about your product or service. It helps customers find answers to solve problems on their own and — if you do it right — a good knowledge base can scale out your customer support program while improving the overall customer experience.

What are knowledge base platforms?

Simply put, a knowledge base is a platform that includes a collection of questions, answers, guides, and documentation related to a product or service. Users are able to type a few words and find answers to common questions about the product. There are also private knowledge bases.

What are some best practices for creating a knowledge base for end users?

To build knowledge base articles that meet all of those criteria, follow these eight best practices.

  1. Don’t make assumptions.
  2. Use anchor links in lengthy articles.
  3. Make the content easy to skim.
  4. Make things easy to read.
  5. Organize your knowledge base article logically.
  6. Use links strategically.
  7. Stick with simple article titles.

Does Microsoft have a knowledge base?

The Microsoft Knowledge Base has more than 150,000 articles. The Microsoft Knowledge Base is regularly updated, expanded, and refined to help make sure that you have access to the very latest information.

How do you make a good knowledge base?

Here’s the basic process of building a knowledge base:

  1. Decide on the core elements of your knowledge base.
  2. Choose your knowledge base content.
  3. Agree on the structure of your knowledge base articles.
  4. Write your knowledge base articles.
  5. Add visuals to your content.
  6. Publish your knowledge base.
  7. Analyze and improve your articles.

What is the use of knowledge base in data mining?

1.1 Knowledge bases A Knowledge Base is generally a repository of domain specific or general knowledge gathered from data sources. Some forms of KB have been used in Expert Systems since the 1970s. In the 1990s, KBs started to be used for storing and reasoning with information extracted from the World Wide Web.

What is the knowledge base in an expert system?

expert systems A knowledge base is an organized collection of facts about the system’s domain. An inference engine interprets and evaluates the facts in the knowledge base in order to provide an answer.

What does Zendesk software do?

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics.

What is Zoho knowledge base?

A knowledge base provides documentation that addresses common questions and concerns that customers have about a product or service. In general, knowledge bases provide articles, how-to guides, and videos that address specific questions. Most knowledge bases, such as Zoho Desk, have an internal search tool.

What is a base software?

Base Software means – as opposed to Single User Software – Software installed on a server computer, the so-called “host”, which is accessed by Clients in order to make use of the functionalities of the Base Software.

The 11 Best Knowledge Base Software Platforms for 2022 – Help Scout

We are all familiar with the ancient adage “knowledge is power.” And, while this is true, there is a caveat: in order for individuals to harness the potential of any information, they must first have access to it. Many firms are confronted with the problem of gaining access to knowledge. Even while companies have knowledge that they would like to communicate with customers, they may not necessarily have an efficient method of doing so. Fortunately, there is a technology that specifically handles this issue: knowledge base software.

We’ll go through 11 different knowledge base software solutions to examine, as well as the areas in which each product excels the best.

What is knowledge base software?

Knowing how to develop, organize, and administer self-service material for an audience is a key component of knowledge base software, which is also known as help center software in certain circles. A knowledge base is a repository for frequently asked questions (FAQs), video tutorials, and how-to articles, among other resources. It is basically the ability to give useful troubleshooting information for your customers and team members so that they may help themselves on their own time and without having to contact other workers or support representatives.

Customer-facing external assistance centers, on the other hand, are written for the general public and do not require a login to access information.

The best knowledge base software for customer support

It is possible to develop a customer-facing knowledge base that lessens the stress on your support team by allowing your customers to self-service and obtain answers on their own using the technologies listed below.

1. Help Scout

For startups, the best help desk and knowledge base software is a combination of the two. The Help Scout platform is a comprehensive customer care platform, and one component of the platform is our knowledge base software: Docs. It is a versatile and simple to use knowledge base software that allows you to generate beautiful knowledge base articles in minutes using a text editor that gives many formatting choices in both WYSIWYG and HTML. Docs is a knowledge base software that is flexible and easy to use.

Users of your website or mobile application will have immediate access to your knowledge base library by using the Beacon chat-style widget, which can be embedded on any page of your site or app without ever leaving the page they’re now on.

Agents may provide links to knowledge base information directly in client email discussions, eliminating the need for any copying and pasting, resulting in faster response times and less bother for the customer and agent.

Best of all, when you join up for Help Scout, you gain access to the whole customer support platform at a price that is comparable to, if not less expensive than, most standalone knowledge base software – and frequently much less expensive.

Starting at $20 per user each month, the service is reasonably priced.

2. Document360

The best knowledge base software for developing a self-service portal is Knowledge Base Express. Docu360could be a fantastic alternative if you’re searching for a standalone knowledge base application. They provide a user-friendly interface and search capabilities, and you can utilize their technology to construct knowledge bases for both internal and external audiences. Document360 also has some more complex capabilities like as translation, IP address limitation for security, and in-depth analytics, among other things.

Price: Starting at $49 per project/month (plus applicable taxes) (two users included).

3. HelpJuice

The best self-service knowledge base software available on a standalone basis. It is a stand-alone knowledge base software package that places a strong emphasis on design and collaborative capabilities. You may customize the typography, layout, and colors to match your brand’s look by using their editor to make changes. HelpJuice also enables for the collaboration of numerous persons on articles. You may also view previous versions and revisions of articles to ensure that you are up to speed on the most recent changes.

Starting at $120 a month for four users, this service is reasonably priced.

4. Zendesk

The most effective knowledge management software for large corporations. Zendeskis help desk software, which incorporates a knowledge base tool, is available for purchase. When you utilize its knowledge base, you can create articles quickly and easily using a WYSIWYG editor. You can also gather consumer feedback straight from an article. Additionally, Zendesk has various collaboration capabilities that allow many individuals to collaborate on the same post at the same time. It is necessary to be on an enterprise plan, which is rather pricey, in order to have access to many of their more complex knowledge base capabilities.

5. Insided

The best knowledge base software for creating community forums is Knowledge Base Express. Insided is a social networking platform that allows your consumers to connect with one another and with you. Access to that collective expertise may assist your staff in reducing the number of incoming inquiries, and it also provides consumers with another route to use when they have questions or concerns. Insided also allows you to create a standard knowledge base and provide some on-page help through the use of an embeddable widget on your website.

Price: Please contact us for a quote.

6. Wix Answers

Users of Wix should consider using the best knowledge management tools available. Wix Answers was created to give assistance and expertise to small- and medium-sized enterprises (SMEs). With Wix Answers, you can easily design help widgets and place them anywhere inside your product to provide assistance to customers. The ability to assist customers in describing their difficulties using custom fields and preset choices that offer support professionals with the information they need to provide speedy solutions is one feature that is particularly appealing.

On the other hand, if you’re searching for more complex services, the costs might rapidly pile up, especially because capabilities such as live chat and a ticketing system are only available on the more expensive plans. Prices start at $24 per month for a single user.

The best knowledge base software for internal knowledge management

It is beneficial for support teams to maintain an internal knowledge base in addition to a customer-facing knowledge base for self-service. This is beneficial for staff onboarding, gathering corporate knowledge, and content management, among other things. The resources provided below will assist you in creating a private knowledge base for your team to utilize.

7. Guru

The best knowledge base system for usage by several teams. Internal knowledge management software, such as Guru, allows you to keep all of your company’s information in one place. You can keep anything in Guru, whether it’s battle cards for your sales team or product roadmaps for your engineering department. A browser plugin is available to make viewing saved information even more convenient, and a Slack interface is available to send team members real-time notifications when articles they own or follow are changed — or when they’re tagged in a knowledge base article.

8. Notion

The best knowledge management solution for software as a service businesses. Notion is a company that is a leader in the field of internal knowledge bases. The tool’s greatest advantage is its adaptability, as follows: Making kanban boards, checklists, and text documents are all possible. Tasks can also be assigned to other users, and due dates can be assigned to tasks. It’s essentially a combination of an internal wiki and a project management application. Notion does have a free plan, however it is limited to personal usage only.

Starting at $0 per month, you can get started right away.

9. Confluence

The most effective knowledge base solution for enterprises that use Jira. Confluence and Notion are quite similar in appearance and functionality. They’re also the ones who are most concerned with internal use and project management. They provide a vast collection of page templates to make your life easier and to get you up and running fast and efficiently. Aside from that, you may build team areas to keep things organized and provide access to individual articles as needed. Because it is an Atlassian product, Confluence connects smoothly with the company’s other products, such as Jira and Trello, among others.

10. Bloomfire

For businesses who like to develop video content, the best knowledge base platform is YouTube. Bloomfire is an internal knowledge-sharing platform that is intended to assist employees in locating the information they want as fast as possible. One of the software’s standout features is its artificial intelligence-powered search engine, which can transcribe movies.

Create bespoke questions and answers, then transform both into searchable content that can be liked and shared by other users, emulating the functionality of social networking sites. Price:Starts at $25 per user each month for the first year.

11. Whatfix

Microlearning is made easier with the best knowledge base software. Whatfix emphasizes on the digestibility of its material by breaking down issues into short-form, stand-alone parts that may be consumed individually. You may also aggregate your help center by showing your documentation as links in a self-help widget, which you can customize. The material that is made available might vary based on which page you seek self-help from on the website. Consider the following scenario: If your help content is stored in Freshdesk and your application is Microsoft Teams, the Freshdesk articles can be shown as links in the “Self Help” tab that displays in Microsoft Teams.

How to choose the right knowledge base software

Which knowledge management software is the most effective? It is dependent on the software environment in which you are working, the skills you require (or desire), and the resources you have at your fingertips. Here are some crucial questions to ask yourself to help you narrow down your choices:

  • Do you require a single knowledge base, or do you require a number of different information bases? What is the tool’s approach to dealing with numerous knowledge bases? How many individuals will be responsible for creating and updating content
  • Is it possible for the knowledge base software to display material in-app? Alternatively, customers will be required to navigate to another page. It is possible to alter the design of the knowledge base pages, but what skills will be required to do so
  • What is the procedure for using the search feature
  • What types of reporting capabilities does the knowledge base software provide

When you have a shortlist of candidates you are evaluating, be sure to spend some time researching them utilizing the company’s own information resources (and contacting their support team). They should set the highest possible standard for themselves! Here are a couple of other things to think about.

Value

When you measure value, you are asking yourself the question: Is this item worth what I am paying for it? For example, $300 may seem like a lot of money for a pair of pants, but what if those pants came with a guarantee that they would be fitted to your exact measurements and that they would be replaced for the rest of your life if anything went wrong? All of a sudden, $300 doesn’t seem like such a horrible deal. It might be much easier to understand knowledge base software when you compare products based on their worth rather than their cost.

Flexibility

There are a variety of different ways to approach the concept of flexibility. First and foremost, you should assess how many distinct functions a tool is capable of doing. It’s natural to wonder if knowledge base software is beneficial for both internal and external knowledge bases while dealing with the software. You may also consider how effectively it interfaces with other tools that you could use in conjunction with it as well. You may also evaluate how well a product will develop with you and your demands as time goes on – there should be a balance between purchasing for the present as well as future needs when making a purchase.

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However, investing in a product that will meet your requirements for the next 12-18 months is generally a wise decision.

Ease of use

The fundamental reality about any piece of software is that if it is difficult to use, no one will bother to use it. Those who use it inside as well as those who use it outside are subject to the same restrictions. Creating and maintaining a piece of information, as well as locating, engaging with, and sharing material, are all important considerations when developing knowledge base software for your organization. The only way to truly know how easy or difficult something is to use is to actually put it to the test and see for yourself.

The ability to gain first-hand knowledge of a product will provide you with far more information than any demo could possibly provide.

You should also request to view samples of knowledge bases that have already been developed using their software. That way, you may obtain a better understanding of what a consumer might experience when dealing with the product, which is also beneficial.

Finding the right solution

Purchasing a new tool is usually a significant financial commitment. It takes a lot of time, money, and energy, so there’s a lot of pressure to do it perfect the very first time. Make certain that your requirements and objectives are well defined in advance. As you get more knowledge about various things, your opinions on them may vary slightly, necessitating the need for some flexibility on your part. When evaluating possibilities, be critical of your choices, get feedback from others, and take your time.

The next chapter discusses actionable knowledge base metrics that may be tracked immediately.

The 9 Best Knowledge Base Software Options for 2021

You come to your senses. You get up and go away. You take a look at your phone. You log into your email account. You already have a full day of work scheduled, but you first check to make sure nothing is “on fire” before proceeding with the rest of the day. After a few seconds, your email is loaded, with a dozen additional emails being created. Seven of the emails are from consumers who have queries about the product. Some questions you know the answer to right away. Some of these will require more investigation to determine what is going on.

What is a knowledge base?

Your clients may discover solutions to their support concerns on their own with the use of a knowledge base, rather than needing to contact you for assistance. A knowledge base does not provide a solution to every problem that a consumer may encounter. These are only the most prevalent among them. As we’ve discovered from talking to hundreds of businesses over the years, you’re not alone if you’re feeling overwhelmed by the amount of work you have to perform in a day. We’ve spoken with dozens of founders, CEOs, and small company owners who all describe their morning routines in the same way that I have described it above.

Support managers have had similar experiences, and many have expressed concern about being unable to keep up with the volume of support inquiries.

  1. Engage the services of a support person to assist you. Provide consumers with resources that they may utilize to research solutions on their own

Most developing businesses will ultimately require more personnel to assist with customer service. However, before you begin hiring, make sure your knowledge base software is up and running properly.

Knowledge base software can lower support volume by 33% or more

When used in conjunction with knowledge base software, anyone who is feeling overwhelmed and who has at least some responsibility for responding to support enquiries will achieve two goals.

  1. The use of knowledge base software will reduce the amount of support calls. In our internal testing, we discovered that the impact may be as much as a 33 percent reduction in support requests—or even more
  2. It will assist you (and anybody else who will be assisting you with support in the future) in answering typical support issues
  3. And it will save you time. muchfaster

Through the enhancement of the procedure that your firm employs when responding to customers, you will increase efficiency, which will benefit anybody who has support duties at your company—now or in the future.

As with any buying choice, however, there is no such thing as a knowledge base software that is suitable for all situations. Some alternatives will be more beneficial to your firm than others. Let’s go over the possibilities one by one.

7 key features of a knowledge base

During your evaluation of your alternatives, check to see if the program you’re considering offers the features and capabilities listed below.

1. Search

Whenever possible, a solid knowledge base will be constructed around a search box. Within the first few articles, users should be able to type their inquiry and get a solution to their problem.

2. Back-end dashboard

A simple back-end dashboard should allow you to generate and load text, graphics, and media assets (such as video clips, etc.), as well as publish articles, even if you aren’t a professional web developer. It shouldn’t be necessary for you to write or alter code while creating knowledge base articles and resources.

3. Categories

Using categories, users may quickly access similar articles when searching for a solution in your knowledge base, saving them time and effort. It also provides a simple method for organizing articles behind the scenes, making it easier to keep track of the resources you’ve developed for different concerns or for different goods or services that you promote, among other things.

4. Mobile optimized

Mobile devices such as smartphones and tablets account for more than half of all online traffic today. Make certain that your knowledge base software is designed from the beginning so that your clients can discover answers no matter what device they’re using to access it.

5. Contact form

Even the most comprehensive knowledge base will not be able to answer every question a consumer may have. Provide an easy way for customers to contact you in the event that they have a query by including an integrated contact form directly on the knowledge base page.

6. Web widget

A web widget is a little popup window that appears in the bottom right corner of your main website and allows you to interact with it. Use a field to allow clients to search the knowledge base without ever having to leave the site if you’re utilizing an integrated knowledge base software system. A web widget is one of the more effective tools you have at your disposal for lowering the quantity of support emails you get from customers and partners. Our internal research has revealed that the use of a web widget with integrated knowledge base software may reduce support queries by up to 30 percent or more!

7. Reporting

Lastly, high-quality knowledge base software will have specialized reporting options that are exclusive to the knowledge base articles, such as views, visits, and time spent on-page for each individual article.

Integrated vs. stand-alone knowledge base software

When evaluating whether knowledge base software would be the best fit for your organization, be sure you grasp the distinction between integrated and stand-alone solutions.

Integrated knowledge base software

Knowledge base software that is “integrated” means that it is directly integrated with the other support solutions that your firm uses to provide help to its customers. An integrated knowledge base, for example, makes it much easier to identify and include help articles in your reply if your team uses a common email inbox for support requests. Groove’s integrated knowledge base software is available to you free of charge! Many businesses also employ some type of web widget on their website, which allows customers or prospects to access forms or chat sessions in a streamlined manner.

Website users may search knowledge base articles directly from the widget on the homepage if you’re using integrated knowledge base software. This feature has been shown to reduce support requests by as much as 30% in our internal testing, which is a significant reduction.

Standalone knowledge base software

It is exactly what it says on the tin: it is a piece of software that is not natively integrated with any of the other tools you use to provide customer care. The content management system WordPress, for example, may be used to create a knowledge base on its own. Although it was not originally intended to be used as a knowledge base software, several firms have adapted it to serve as the host for their support websites with the assistance of development resources.

Integrated knowledge base software (5 options)

Let’s begin by taking a look at the most popular integrated knowledge base software alternatives now available on the market.

1. Groove

  • 4.5 out of 5 stars on Capterra
  • Best for:startups and small enterprises searching for knowledge base software that can be set up and utilized in less than 20 minutes
  • Pricing begins at $9 per user per month.

Groove’s Knowledge Base is the most user-friendly of the products we’ve featured on this list, even if you’re not particularly tech-savvy. It’s also the most cheap choice on the market for fully-featured integrated knowledge base software, with monthly subscriptions starting at just $9. It is particularly designed to assist you in getting support articles published as rapidly as possible. Even when employing a custom URL, you won’t need to hire a developer or have any other specialized technological abilities.

Please keep in mind that when you join up for Groove, the Knowledge Base is included at no additional cost.

2. Freshdesk

  • 4.5/5 on Capterra
  • Best for:established enterprises with more complicated support requirements
  • Best for:established firms with more complex support needs
  • Pricing begins at $15 per user per month.

It is a cloud-based helpdesk solution that provides a number of tools for customer service teams, including email, phone, and social media. Freshdesk is employed by a huge number of big organizations, including Bridgestone, HP, Harvard University, and DHL, among others.

3. ZenDesk

  • Capterra’s rating is 4.3 out of 5 stars
  • It is recommended for:larger organizations with sophisticated technological setups. Pricing: The professional plan starts at $15 per user per month.

Zendeskis is a customer relationship management platform that is used by many big support organizations. For its knowledge base offering, Zendesk Guide, which starts at $15/month for the comparably-featured professional edition, the company offers a free trial.

4. LiveAgent

  • Capterra’s rating is 4.7/5
  • It is best suited for businesses that provide help across a number of channels. Pricing begins at $15 per user per month.

LiveAgent is a help desk software that consolidates all of your communication, including email, phone calls, and social media, into an one place. Its knowledge library is included as part of a bigger support software package, which starts at $15 per month and grows from there.

5. Help Scout

  • Rating:4.7/5
  • Recommended for:Support staff in both large and small businesses
  • Pricing begins at $12 per user per month.

Help Scout is a customer service tool that is used by both large and small enterprises. It is an integrated support solution that offers a knowledge base option as part of its overall product package. The cheapest plan starts at $12 a month for the entry-level plan.

Standalone knowledge base software (4 options)

In the event that you choose a stand-alone knowledge base product rather than an integrated knowledge base solution, here are some options to consider.

1. Document360

  • Capterra’s rating is 4.7 out of 5 stars
  • Pricing begins at $49 per month.

Document360’s knowledge base platform, which includes an end-user interface and several third-party connections, enables you to create a support center for your organization. Maintain several versions, take use of the markdown editor, benefit from powerful analytics, be guaranteed of solid security, and ensure that your website is consistent with your corporate image.

2. Helpjuice

The Helpjuice knowledge base software is a standalone application that is used by hundreds of enterprises to develop support articles.

It caters to the demands of businesses with multilingual operations and includes a number of reporting and analytics features.

3. ProProfs

ProProfs Knowledge Base software is meant to assist organizations in the creation of documentation, knowledge bases, help sites, FAQs, user manuals, user guides, and other types of documentation and documentation.

4. WordPress

  • Rating:N/A
  • Pricing: Although WordPress is a free, open-source software, you’ll be responsible for providing your own hosting, maintenance, and domain registration services.

WordPress is the most widely used content management system on the internet. It is also the most expensive. Because it is not especially built to function as a knowledge base, you will want development assistance to ensure that clients can obtain the answers they are seeking.

The payoff: 20-30% less support inquiries and 30-40% faster response times

Every organization has a set of 5-10 frequently asked questions that clients ask again and time again. If you’re sick of answering the same questions over and over again, a knowledge base may be the answer to your prayers. When our knowledge base users post support articles for their consumers, they often experience a 20-30 percent reduction in overall enquiries. A knowledge base also makes it simple to pick up a support article and send the link along to a customer, which can save response time by as much as 30-40 percent when a typical query comes into the office.

It allows you to react to enquiries much more quickly because you don’t have to compose a fresh answer for each and every query that comes in.

The Best Knowledge Base Software – 2022 Review

When it comes to providing excellent customer service, knowledge base software has become a must-have. It removes the requirement for physical copies of product and service instruction manuals to be printed and shipped to customers. Customers and workers may find answers to difficulties without having to phone or speak with a customer care professional because self-help materials are available at all hours of the day and night. Customers will notice a significant reduction in wait times, as well as a reduction in the amount of ticket support inquiries.

  • Make searchable knowledge bases with WordPress’s simple installation process. Customizable to the extreme. The price starts at $149.

Try it out right now!

The Top 8 Best Knowledge Base Software

  1. KnowAll is the best WordPress knowledge base theme available. The Helpjuice Knowledge Base Software is the best knowledge base software for scalable support. Document360 is the most effective tool for technical documentation. Zendesk is the best all-in-one customer service solution. ServiceNow is the best knowledge base software for IT service management, according to the experts. HelpSite is the best choice for straightforward FAQ support pages. ProProfs Knowledge Base is the most user-friendly knowledge base software on the market. Tettra is the best knowledge-base software for internal use available today.
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After conducting considerable study and testing, I’ve limited the field down to the top eight knowledge base solutions that I can suggest with confidence. There is additional information about each software product on the list in the evaluations below, including details on its features, advantages, pricing, use cases, and any negatives.

1 – KnowAll by HeroThemes — Best Knowledge Base Theme For WordPress

  • Make searchable knowledge bases with WordPress’s simple installation process. Customizable to the extreme. The price starts at $149.

Try it out right now! KnowAll is distinctive when compared to other solutions currently available on the market. WordPress theme that can be quickly and simply deployed to give knowledge-base capabilities to any WordPress-powered web site. More than 25,000 websites rely on KnowAll to provide the information they need to be successful. When managing a WordPress site, this will be the most convenient solution for you because it allows you to handle your knowledge base straight from your WordPress dashboard.

  • Knowledge base that can be searched
  • It is compatible with desktop computers, cellphones, and tablets. Insights and data that are actionable
  • Feedback on an article
  • Transfer analytics
  • Shortcodes and widgets that are useful
  • Attachments to articles

KnowAll is a WordPress theme that is versatile and extremely easy to adjust, as are most themes.

Sites from a diverse variety of businesses make use of this technology. To make your selection, you can select one of three packages:

  • KnowAll Essential costs $149, KnowAll Plus costs $199, and KnowAll Pro costs $299.

HeroThemes provides a 30-day money-back guarantee on all of their products. Today is the day to try KnowAll.

2 – Helpjuice — Best Knowledge Base Software For Scalable Support

  • Increase the amount of help your company provides
  • A search function similar to Google’s
  • Files and articles may be moved around by dragging and dropping them. Trial period of 14 days is provided at no cost.

Try it out right now! It’s no surprise that Helpjuice is one of the most widely used knowledge base solutions on the market. Amazon, Hertz, Virgin Mobile, and the World Health Organization are among the hundreds of firms that rely on the program, which has more than 130,000 users worldwide. It is completely configurable, simple to use, and designed to scale. Helpjuice is an excellent choice for developing teams with a large number of customer care agents. Teams may interact on knowledge base information, comment on it, and respond to it in real time, allowing articles to be improved in real time.

Companies can join up with Helpjuice in minutes and have a knowledge base up and running in no time at all.

  • Search functionality that is “Google-like” in its robustness
  • There are many of knowledge base topics
  • Intelligent analytics (what people look for, the effect of articles, topic preferences, and so on)
  • A user-friendly interface
  • The ability to drag & drop files into articles is also available. Articles that are similar to one another are linked together. You may manage several different versions of the knowledge base information. There are no restrictions on formatting
  • It is simple to include films, photos, and other visually appealing content.

Overall, Helpjuice is a comprehensive knowledge base solution that includes everything you may possible want. Their customer service team is outstanding, and they even provide free professional modification. A short overview of the plans and price is provided below:

  • Startup costs $120 per month for up to four users
  • Run-Up costs $200 per month for up to sixteen users
  • Premium Limited costs $289 per month for up to 60 users
  • Premium Unlimited costs $999 per month for an unlimited number of users
  • And Premium Unlimited costs $999 per month for an unlimited number of users.

As you can see, the program is capable of accommodating groups of any size. Each package has access to all of the features. The cost is determined by the number of people that will be using the software. With a 14-day trial, you may evaluate Helpjuice for free.

3 – Document360 — Best For Technical Documentation

  • Create good standard operating procedures
  • Use SEO-friendly software
  • Take use of powerful integrations
  • With a 14-day trial, it’s completely free.

Create effective standard operating procedures; use SEO-friendly software; integrate with other systems; and more. 14-day trial period is provided for free.

  • Content creators and editors can benefit from an advanced gateway. Category manager with drag-and-drop functionality
  • Editor with a WYSIWYG (what you see is what you get) interface
  • Support for versioning and rollback of articles
  • Detailed analytics and feedback from users
  • SSL (Secure Socket Layer) encryption
  • SSO and role-based permissions are two examples of this.

The program is search engine optimization friendly and connects with popular platforms such as Slack, which many organizations already use. This is an excellent tool for group collaboration. Document360 has a straightforward and open price structure:

  • Startup plans start at $49 per month, Business plans start at $149 per month, Enterprise plans start at $299 per month, and Enterprise Plus plans start at custom pricing.

Generally speaking, plans are based on storage, team accounts, monthly page hits, and knowledge base version numbers. Try Document360 for free for 14 days with a 14-day trial subscription.

4 – Zendesk — Best All-in-One Customer Support Suite

  • Construct reliable knowledge bases
  • Make omnichannel assistance possible. The agent dashboard is fantastic
  • There is a 30-day free trial period available.

Try it out right now! Zendeskis is, without a doubt, the most widely used customer care software available on the market today. It is trusted by more than 200,000 businesses of all sizes and across all industries. Zendesk, on the other hand, is more than just a standard customer service platform. Customer support elements such as a knowledge base are included in this comprehensive package. The Zendesk Guide module is provided as part of the Zendesk Support Suite subscription. Customers of Zendesk may use this technology to construct self-service knowledge bases for their organizations.

Customers may benefit from a comprehensive support center, community forums, and even AI-powered article ideas thanks to the software. When used as a comprehensive support platform, Zendesk offers solutions that go above and beyond a basic knowledge base. You’ll also benefit from the following:

  • Customer service via email, chat, and phone
  • Omnichannel customer service
  • Support for tickets
  • Assistance with social media messages
  • Dashboards and reporting tools
  • Workspace for a customer care representative in its entirety

Zendesk Support Suite is available in two separate versions: Professional and Enterprise. Both versions have the same functionality. Starting at $89 and $149 per agent, respectively, these are reasonable prices. If you’re looking for a simple knowledge base solution, Zendesk is probably not the best fit for your requirements. Companies looking for an all-in-one support platform, on the other hand, will discover that Zendesk provides outstanding value. For the first 30 days, it is completely free.

5 – ServiceNow — Best Knowledge Base Software For IT Service Management

  • The Zendesk Support Suite is available in two separate versions: Professional and Enterprise. Starting at $89 and $149 per agent, respectively, these are the most affordable options. The price of Zendesk is likely to be prohibitive if you only want a standalone knowledge base solution. Companies looking for an all-in-one customer service platform, on the other hand, will discover that Zendesk provides outstanding value for money. For the first 30 days, it is completely free to use.

Try it out right now! When compared to other knowledge base systems available on the market today, ServiceNow is a little different. It’s really marketed as a workflow management tool, which is correct. It does, however, include a knowledge management system that is meant to allow consumers and staff to help themselves. When using ServiceNow’s IT service management (ITSM) solutions, you may take use of the knowledge management capability. It is utilized by more than 6,200 corporate clients, including Deloitte and American Express, among others.

  • It integrates with Microsoft Word Online to provide a straightforward authoring experience. Insights into self-service
  • Identification of knowledge gaps with machine learning
  • When handling incidents or going through work procedures, create knowledge articles. Tools for managing customer feedback
  • Versioning of articles

The ServiceNow platform makes it simple to improve both customer and staff satisfaction. In the end, it allows ITSM teams to manage support more effectively than they otherwise would. ITSM and ITSM Professional are the names of the two software versions available. Please get in touch with the ServiceNow team to get a quotation and to organize a demonstration.

6 – HelpSite — Best For Simple FAQ Support Pages

  • Create FAQ pages that are mobile-friendly
  • Provide advanced search capabilities
  • Make use of intelligent contact forms. It is completely free to begin

Create FAQ pages that are optimized for mobile devices; Provide advanced search functionality Contact forms that are intelligent should be utilized. This service is provided without charge.

  • FAQs and knowledge base that are mobile-friendly
  • Information base that may be searched
  • Contact forms that auto-suggest assistance articles are intelligent. Simple administration interface
  • Features that may be customized

As an added bonus, HelpSite allows users to manage the accessibility of assistance articles, which is ideal for developing an internal knowledge base for your organization. To make your decision, there are five distinct programs and pricing points to consider:

  • Price ranges from $0 to $19.99/month, with Gold pricing at $49.99/month, Plus at $99.99/month, and Enterprise at custom rates.

At a bare least, I’d recommend the Gold package. 2,500 articles, 50 team members, a custom domain, customized HTML and CSS, SSL on the custom domain, and customized redirects are all part of the package. The free plan includes HelpSite branding on the page, which makes it unsuitable for commercial usage. With a free 30-day trial, you may evaluate HelpSite.

7 – ProProfs Knowledge Base — Best Beginner-Friendly Knowledge Base Software

  • Very straightforward and beginner-friendly
  • Create a knowledge base in less than 5 minutes. It integrates with more than 100 platforms and offers a free introductory plan.

Try it out right now! Beginners should check out ProProfs Knowledge Base, which is my top suggestion. A knowledge base may be created in less than five minutes using this program, making it accessible to everyone. But don’t be fooled by the seeming simplicity. Several large corporations, such as Sony, Dell, Cisco, Yale, and DHL, have placed their faith in the ProProfs Knowledge Base. ProProfs Knowledge Base connects with more than 100 third-party customer relationship management (CRM) systems, chat tools, and help desk applications.

Salesforce, Google Analytics, Olark, and Freshdesk are just a few of the many examples. With the help of these connections, enterprises may enhance the functionality and capabilities of ProProfs Knowledge Base. Some of the most notable features and advantages of the program are as follows:

  • Internal knowledge bases, user guides, manuals, wikis, help centers, and team collaboration tools are all examples of what is available.

Internal knowledge bases, user guides, manuals, Wikis, help centers, and team collaboration tools are all examples of what is available.

8 – Tettra — Best Knowledge Base Software For Internal Use

  • Create policy and standard operating procedures libraries
  • Integrate SlackG Suite
  • Plan for up to 5 users is completely free. It comes with a free 30-day trial period.

Try it out right now! Creating materials for employees is something that many knowledge base systems allow you to do. ButTetrais is a knowledge management system that is particularly built for internal knowledge bases. It is used by high-performance teams at companies like as HubSpot, Wistia, AngelList, Meet Edgar, and others. A consolidated repository for critical policies, procedures, and documentation is provided by the software system. It’s really beneficial for onboarding new team members into the organization.

The manner Tettra functions is what distinguishes it from the competition.

Other notable characteristics are as follows:

  • Search functionality that is robust
  • It integrates with a variety of tools, including Slack, G Suite, and others. Collaboration and sharing capabilities for teams
  • Administrators have the ability to manage user roles and permissions. It is possible to restrict access to certain information.

There is a free plan available for small teams with up to five people on Tettra. Although the plan is not overly restrictive, it does not provide the option to modify user rights. Paid options start at $99 a month for up to 10 users, with prices going up from there. Additional users are charged at a rate of $8 per month. Tettra may provide a tailored Enterprise quotation for larger enterprises upon request. Take advantage of Tetra’s 30-day no-obligation free trial period.

How to Find the Best Knowledge Base Software For You

The following are some considerations and qualifications: I used this method to narrow down the top selections given above. It is possible to utilize the same process while searching for and evaluating different knowledge base solutions for your company. According to general consensus, there is no knowledge base software that is “best for everyone.” It is dependent on your requirements. You will find it simpler to make this selection if you take into account the factors listed below.

Type of Knowledge Base Software

Knowledge base software is available in a variety of configurations and sizes. In addition to standalone solutions, many all-in-one help desk and customer support software packages include knowledge base modules as a standard feature. There are also knowledge base WordPress themes and knowledge base solutions that are specifically designed for IT service management. In order to take your customer service to the next level, you should consider implementing an all-in-one support package. A standalone knowledge base program, on the other hand, will suffice in most cases.

Public vs. Internal

The majority of people link knowledge base software with providing excellent customer service. These tools, on the other hand, are incredibly valuable for internal support. Employees may look up answers to onboarding queries in an internal knowledge base, or they can self-help with specific tasks. This increases efficiency and relieves managers of the burden of having to answer the same questions over and over once again.

Some knowledge base software gives administrators the ability to select whether an item is intended for public or internal consumption. However, there are certain systems that are designed specifically for internal knowledge bases.

Text Editor

In the event that writing and creating an article becomes challenging, the quality of the material will decrease. The most effective knowledge base systems include straightforward text editors. The ability to include photographs and videos, as well as emphasize crucial areas of an article, is provided by these tools. This function is especially important for technical documentation, because the substance of those pieces might be difficult to follow at times. Using a basic text editor will make things easier for the individual who is creating the content, which will eventually improve the overall experience for end users.

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Analytics and Reports

Analytics will assist firms in identifying the most effective assistance articles. They will also assist businesses in improving content that do not adequately address issues. Understanding the sorts of queries that people are looking for is beneficial. Instead of wasting time refining articles that receive zero views, you can use that time to develop additional content within those categories.

The Top Knowledge Base Software in Summary

Customers in this day and age want rapid responses to their questions. One of the most effective methods to provide this experience is to incorporate a knowledge base into your website. Helpjuiceis my number one suggestion for firms looking to scale their customer service staff. Document360 is the most effective solution for technical documentation needs. Try Zendesk if you’re looking for an all-in-one customer support solution that goes beyond a knowledge base.

The 5 Best Knowledge Base Tools and How to Decide

Let’s face it: we’re in a bind. Choosing the most appropriate knowledge base software is not a simple task. Additionally, you most likely have 432,000 items on your to-do list for today. Not to mention the zillion and one other things that are running through your head at any one time. It’s no secret that you’re extremely busy. Having said that, one notion keeps seeping into my head. again and over. a notion that will help your team save time, keep customers happy, and minimize the number of customer support calls (by up to 5%!

  • The truth is, you understand the need of developing a robust self-service knowledge base for your clients (and maybe one for your employees, as well).
  • They all promise to be simple to operate.
  • And how do you know which one is the right intersection of usability, usefulness, customisation, and, most crucially, your budget?
  • This is the ideal location if you’re not sure how to respond to such queries.
  • So let’s get started!

1.LiveAgent: Best Budget-Friendly Option

LiveAgent is, at its heart, a helpdesk software that can handle all of your needs. Every plan, on the other hand, contains a knowledge base as part of its broad range of features (even the free plan). However, unless you subscribe to one of their premium plans (which start at $15 per user/month), you will be subject to a number of restrictions. As a result, whether you want a full-featured ticketing system with live chat and social network message features or not, LiveAgent is the ideal knowledge base software solution for small enterprises operating on a shoestring budget.

Its knowledge base comes with basic modifications, categories to make browsing easier, and an intuitive user interface that makes creating and maintaining a knowledge base a snap. Pros of using LiveAgent:

  • There is a free option as well as cheap premium options. The ability to expand as your company grows in size
  • Design customization options are available on all of our plans. Customer service is available 24 hours a day, seven days a week.

LiveAgent’s disadvantages are as follows:

  • Platform with sophisticated features that you may or may not choose to use
  • Advanced functionalities have a steep learning curve (but utilizing the knowledge base is straightforward)
  • The templates for customer-facing knowledge bases are fairly simple.

LiveAgent Pricing

Depending on the quantity of customer assistance functions you want, LiveAgent provides four different price options to choose from. However, you may get started creating a basic knowledge foundation with their forever free plan, which allows you to do so indefinitely. Please keep in mind that you can purchase additional knowledge bases for an extra $19/month.

2. ProProfs: Best Affordable Option Up to 50 Users

Businesses may benefit from ProProfs’ low-cost tools and software, which can be used to educate their staff and consumers. For example, the ProProfs Knowledge Base is one of these resources. “In a matter of minutes,” their knowledge base application allows you to generate and save training materials, manuals, and other types of content. Also available are various alternative templates from which to pick, and you can get started for free with any of them. The last point to mention is that when you’re ready to upgrade, their pricing system allows you to pay only for the pages you really utilize (rather than the number of users).

ProProfs has the following advantages:

  • Up to 20 pages are available for free (with a single user)
  • The Premium package allows you to install as many bases as you like. Pay only for the pages you require (up to a maximum of 50 users)
  • Very intuitive and user-friendly for newcomers
  • A large number of third-party integrations
  • It is only a knowledge-base application

ProProfs’s disadvantages are as follows:

  • Only few design adjustments are available (unless you are familiar with CSS/HTML)
  • When dealing with huge information bases, it becomes prohibitively expensive.

ProProfs Pricing

As opposed to paying based on the number of users, ProProfs allows you to pay based on the quantity of pages you require. For the first 20 pages, they provide a free plan, and the cost of a premium plan ranges from $0.30 to $0.70 per page, depending on whether you pay monthly or annually.

3. Document360: Best Team Collaboration Features

Document360 is intended exclusively for the creation of knowledge bases, rather than as a comprehensive customer support solution. If you’re looking for a specialized, high-quality knowledge base software that allows you to establish several knowledge bases, Document360 is an excellent choice for you. They’re well-known for their powerful team collaboration tools, which allow you to rest easy knowing that everyone on your team can work together without making expensive mistakes or mistakenly overriding the work of other users.

Pros of Document360 include:

  • Many collaborative tools
  • Advanced branding and customization options. Articles and categories are virtually limitless. Search capabilities that are more advanced
  • Many knowledge bases

Many collaborative options; advanced branding and customisation capabilities. Articles and categories are limitless; A variety of knowledge bases; advanced search capabilities

  • More pricey than other choices
  • Less software integrations than other options

Document360 Pricing

Document360 provides four distinct plans, each with a different set of capabilities depending on your need. For a few bucks a month, you can expand your company’s capabilities by adding additional users, more storage, and more page visits. Furthermore, you may get started and put their program through its paces with a free 14-day trial period.

4. Crisp: Most Affordable for an Unlimited Number of Users

Crisp’s customer relationship management tools and software include a comprehensive set of features. However, their unlimited plan is far more reasonable than any of the other alternatives on our list for consumers who want an unlimited data allowance. In addition, it covers all of their customer relationship management capabilities as well as their knowledge base software. Crisp is an excellent choice if you have a big customer care staff or are looking for an all-in-one solution that incorporates live chat, social network messaging, powerful automation features, and numerous connectors.

Colorful, human-first design options, distinctive branding and customisation, rich and interesting content kinds, and SEO optimization are some of the knowledge base characteristics offered by this company. Pros that stand out:

  • Very inexpensive for an infinite number of users and features. Designs that are engaging, colorful, and contemporary
  • A consumer base of almost 200,000 people
  • It is intuitive and simple to use. Integrations that are extensive

Disappointing disadvantages:

  • The option to create a knowledge base is only available in the Unlimited plan.

Crisp Pricing

Both of Crisp’s premium plans come with a 14-day free trial, and the company’s free forever plan is no exception. Their knowledge base software, on the other hand, is only available in their Unlimited subscription. In this case, if you do not want an infinite number of users, it may be more cost effective to choose a less expensive option.

5. HelpJuice: Best for Large Businesses and Enterprises

When it comes to knowledge base software, HelpJuice is the best choice for large enterprises with huge customer support staff since it offers sophisticated features like as analytics, customization, and scalability capabilities. Consequently, if this describes you, HelpJuice is a wise investment. Collaboration tools, powerful search capabilities, role-based accessibility settings and thorough analytic data are all included, so you can focus on providing the best possible service for your clients.

In addition, the platform is incredibly simple to use and has a short learning curve.

  • Options for advanced customization
  • Free expert customization (if wanted)
  • And more. Search skills that are similar to Google’s
  • A detailed analytics dashboard
  • Extensive collaboration capabilities
  • And more. Simple to use

HelpJuice’s disadvantages are as follows:

  • The price is really high
  • Small enterprises will not be able to afford it.

HelpJuice Pricing

HelpJuice is a world-class knowledge management solution for major corporations and companies. They provide four different options based on the amount of people you require, with the most affordable plan starting at $120/month.

How to Pick the Right Knowledge Base Software

Now that you’ve learned about the five top knowledge base software solutions, it’s time to learn how to select the most appropriate platform for your company. We’ll begin by identifying your requirements as well as your monthly budget. Following that, we’ll discuss which software is the most appropriate for certain circumstances. Let’s get this party started!

Step 1: Understand Your Knowledge Base Requirements

Everyone’s company is different, and so are its knowledge base requirements. As a result, it’s critical to spend the necessary time determining exactly what you’re searching for in a knowledge base program. This will assist you in narrowing down your selection of potential alternatives. So, what are the conditions that you should take into consideration? I’m delighted that you inquired! To assist you in developing your list of needs, ask yourself the following questions:

  1. The ease of use is measured by how long it takes new users to become proficient. Organization– is it simple to categorize and organize your information into sections? Statistical analysis – what sorts of reports do you anticipate being able to obtain
  2. How essential is personalization in terms of style? What aspects of the design do you need to keep under control
  3. Users – how many seats do you require for your users? Numerous languages or translation skills – do you require multiple languages or translation capabilities? A number of knowledge bases– how many knowledge bases do you require? What is the customer experience like for your customers? How easy is it for them to locate what they are looking for? Permissions based on role–do you need to be able to regulate who has read/write access to what? What SEO qualities do you feel to be essential for success in search engine optimization? Added features – do you require additional customer service tools such as live chat or email?

Take a look at your responses and rank them so that you can see which elements are non-negotiable and which ones are subject to negotiation. Make use of this list as you proceed through the next steps to assist you in determining which knowledge base software is best suited for your company.

Step 2: Determine Your Monthly Budget

Following that, you must estimate how much you can afford to pay on knowledge base software on a recurring monthly basis. Keep in mind that the price systems of different platforms may differ from one another. As a result, it’s critical to match your aspirations with your financial resources. Determine a maximum budget that you will not exceed under any circumstances.

Then, take the relevance of each need you stated in step one and compare it to the maximum money you have available. You may find that some of your must-haves are not feasible within your financial constraints. Furthermore, there’s nothing wrong with it, but it’s critical to understand why.

Step 3: On a Tight Budget?Go with LiveAgent

For small businesses operating on a short budget, LiveAgent is the most cost-effective solution. They have a free lifetime plan (with restricted features), and their most inexpensive premium plan starts at $15 per user/month. They also provide a free trial. However, with this sort of pricing, adding a large number of admin users becomes prohibitively expensive. and quickly. In such case, if you’re working with a limited budget and require more than a handful of users, go to step 4.

Step 4: Need An Affordable Option with Numerous Users?Get ProProfs

A total of 50 people can access ProProfs’ Essential and Premium knowledge base subscriptions (depending on how many pages you choose). Furthermore, you only have to pay for the pages that you really use. Are you interested in creating a modest knowledge base that has a large number of contributors? For $48 per month, you may choose the Essentials plan, which includes 200 pages. Alternatively, you may require numerous knowledge bases. Choose a Premium Plan that includes the appropriate amount of users and pages, which starts at $50/month.

If, on the other hand, you require even more users, proceed to step 5.

Step 5: Need Unlimited Users?Choose Crisp

Crispoffers a far more cost-effective option to add an infinite number of users and contributors to your knowledge base. A subscription to their unlimited plan is $95 per month and provides access to an unlimited number of users as well as a comprehensive set of customer relationship management capabilities. Moving on to step 6 is recommended if you don’t want an infinite number of users and prefer more advanced collaboration tools (at a premium price point).

Step 6: Interested in Advanced Collaboration Features?Get Document360

Document360 is a fantastic choice for highly collaborative firms with a larger budget for knowledge base software than the average business today. Starting at $49 per month for two users, their plans grow to $299 per month for up to fifteen members (with more storage space). If, on the other hand, you are in charge of a major company or corporation, go to step 7.

Step 7: Running a Large Business/Enterprise?Go with HelpJuice

It is the ideal knowledge base solution for major corporations and enterprises who want to strengthen client connections. It is an expert-level knowledge base software that includes sophisticated (and highly customisable) capabilities for major enterprises interested in a white-glove experience when it comes to knowledge management software. Starting at $120 per month for four users, their plans may be upgraded to $499 per month for an infinite number of customers.

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